In 2025, love for a brand isn’t just a feeling - it’s the foundation of trust, loyalty, and long-term success. But what does it truly mean for a consumer to "love" a brand? Is it about flashy campaigns, celebrity endorsements, or trending collaborations or is it more rooted in their values, practices and product quality?

We’ve found that consumers are shifting their focus to authenticity, ethical values, and meaningful connections. As trends like deinfluencing gain momentum, brands that fail to align with these expectations risk losing not just sales but the hearts of their customers.

In this whitepaper we reveal groundbreaking insights from our Brand Love Index, a research-driven exploration into what fuels consumer love - and hate - for brands in 2025.

What you’ll learn:

  • The anatomy of brand love: What it means to consumers and why it drives loyalty.
  • The power of authenticity: How user-generated content and ethical practices now trump traditional influence.
  • Building emotional connections: Why trust, quality, and customer experience matter more than ever.
  • Actionable strategies: How to align with consumer values and create lasting impact in a competitive market.

Access the research and get to grips with how you can redefine your brand’s relationship with consumers and unlock what it takes to win them over in 2025.

Release Date: 30th January 2025

Contributors

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About the study

Generational age ranges

18-24 (23%), 25-34 (25%), 35-44 (25%), 45+ (27%)

Quantity of responses

2029

Markets Covered

UK, USA

1

Using SBX, we generated a best-in-class brief and conversation guide in 20 minutes

2

SBX launched a conversational survey with our community in 2 markets, collecting verbatoms and videos

3

SBX transformed the data into a tailored interactive report in just a few days including the insights in this content

Want to see our consumer behaviour platform in action? Get in touch to get a tour of SBX.

Streetbees finds the human in the data, making high-quality insights accessible — at scale. Book a demo to chat to one of our experts and learn how SBX can get you the answers you need, whenever you need them.

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